Privacy Policy

Account information: Business name, owner name, trade licence number, email address, phone number, and delivery address provided during registration.

Order information: Products ordered, quantities, prices, payment method, and delivery details for every transaction.

Usage information: Pages visited, search queries, device type, browser, and IP address collected automatically through server logs and cookies.

Communications: Messages you send us through the contact form, email, or phone support.

• Process and deliver your orders.
• Verify your pharmacy licence and business credentials.
• Send order confirmations, invoices, and delivery updates via SMS or email.
• Respond to your enquiries and support requests.
• Improve our platform, product catalogue, and pricing.
• Comply with applicable laws, tax obligations, and regulatory requirements in Bangladesh.
• Detect and prevent fraud or unauthorised access.

We do not sell your personal information. We share it only in the following situations:

• Delivery partners: Name, address, and phone number shared with our logistics and courier partners to fulfil orders.
• Payment processors: Order amount and billing information shared with our payment gateway to complete transactions.
• Legal requirements: When required by law, court order, or government authority in Bangladesh.
• Business transfer: In the event of a merger or acquisition, your information may be transferred to the new entity.

We use industry-standard security measures including HTTPS encryption, hashed passwords, and access-controlled databases to protect your information. No system is completely secure; we encourage you to keep your account password confidential and notify us immediately if you suspect unauthorised access.

We retain your account and order data for as long as your account is active and for up to 7 years thereafter to comply with tax and regulatory obligations under Bangladeshi law. You may request deletion of your account at any time; records required by law will be retained for the mandatory period.

We use essential cookies to keep you logged in and remember your cart. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, but some features of the platform may not function correctly.

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Opt out of non-transactional communications at any time.

To exercise any of these rights, contact us at support@ferdousicare.com.

This platform is intended for licensed business operators only. We do not knowingly collect information from individuals under 18 years of age.

We may update this policy from time to time. We will notify registered users by email or a prominent notice on the platform at least 14 days before material changes take effect.

If you have any questions about this policy, please contact us: